Shipping policy

Processing Time

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods and Delivery Time

International Shipping:

  • Standard Shipping: 15-30 business days
  • Express Shipping: 7-15 business days (available for selected countries)

Delivery times are estimates and may vary depending on your location, customs clearance, and local postal service efficiency. Peak seasons (holidays, promotional periods) may result in longer delivery times.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country
  • Package weight and dimensions
  • Selected shipping method

Free shipping may be available for orders over a certain amount. Please check our current promotions at checkout.

Shipping Locations

We ship worldwide from our facility in Shenzhen, China. Currently, we ship to most countries and regions. If your country is not available at checkout, please contact us at 644312294@qq.com.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package through:

  • Our website order tracking page
  • The carrier's official website
  • Third-party tracking services

Note: Tracking information may take 2-5 business days to update after shipment, and may have limited visibility during international transit.

Customs, Duties, and Taxes

Important: International orders may be subject to import duties, customs fees, and taxes imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.

  • We are not responsible for any customs delays or fees
  • Customs policies vary by country
  • We recommend checking with your local customs office for specific requirements
  • We declare all shipments accurately and cannot mark items as "gifts" or undervalue products

Shipping Restrictions

Some products may have shipping restrictions due to:

  • Local regulations on chemical materials (resins)
  • Carrier limitations on flammable or hazardous materials
  • Country-specific import restrictions

Please check product pages for specific shipping restrictions. If you have questions about shipping a particular product to your location, contact us before ordering.

Lost or Damaged Packages

Lost Packages: If your tracking shows the package as delivered but you haven't received it:

  1. Check with neighbors or building management
  2. Verify the shipping address in your order confirmation
  3. Contact us within 7 days of the delivery date

Damaged Packages: If your package arrives damaged:

  1. Take photos of the packaging and product damage
  2. Contact us within 48 hours of delivery at 644312294@qq.com
  3. We will work with you to resolve the issue (replacement or refund)

Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Incorrect address provided by customer
  • Refused delivery
  • Unclaimed package

You will be responsible for return shipping costs and re-shipping fees if you wish to have the order re-sent.

Address Changes

Please ensure your shipping address is correct before completing your order. We cannot change the shipping address once the order has been processed. Contact us immediately at 644312294@qq.com if you need to make changes.

Contact Us

For shipping inquiries, please contact:

  • Email: 644312294@qq.com
  • Business Name: Babel Technology (Shenzhen) Co., Ltd
  • Address: 68 Shapu 2nd Road, Shenzhen City,  Guangdong, 518105, China